Frequently Asked Questions

Asked Questions


This is a list of frequently asked questions from our customers. If you cannot find the answer to your question, please feel free to contact our stores.


How to choose your dream ring

  • How to choose an engagement ring?

    You can choose your engagement ring to be made in different materials such as White Gold, Rose Gold, Yellow Gold or Platinum. You can also choose the diamond specs according to your preference and budget. VENUS TEARS carry a wide range of GIA diamond selection. You will be able to experience a fully customize service at Venus Tears.

  • How long does it take for my ring to be ready?

    Usually, it takes around 6 to 8 weeks to order made a wedding band. However, depending on how customized the order is, it may require more time.For our MAILE collection, it will take up to 4 months as the base is made in Japan and the engraving in Hawaii.

  • Must the wedding band and engagement ring be a matching set?

    As in most cases, you can decide base on your preferences. Nowadays, most people like to stack their rings. Hence, a half-eternity ring is a popular choice as it matches any kind of engagement ring.

  • We want similar wedding bands but not exactly matching wedding bands. Can we mix and match ?

    Yes. There are lots of ways you can coordinate your rings without wearing identical matching wedding bands.In Venus Tears, we offer a wide range of wedding band collections for you to choose from.

  • Do you provide the engraving service?

    Yes, we provide complimentary engraving service for an order-made ring. You may choose the font or symbol for some of the collections as well.

  • What kind of inner stone can be set on wedding bands or engagement ring?

    It’s very unique to set an inner gem for your wedding band or engagement ring. It represents a secret message in between the beloved two. You can choose from twelve different options of birthstone to set it on the inside of the ring. Most of our customer chosen the gemstone of their birth month but others will choose the color that they like.

  • What does wedding bands symbolize?

    The wedding ring is an emblem of love through time, a symbol of devotion and an agreement between two parties to love and cherish one another for the rest of their days.

After Service

  • What after-sales services do you offer?

    Items purchased from Venus Tears are entitled to a lifetime cleaning service, resizing service (up to 2 times), polishing service and re-finishing service. Depending on the materials and the design of the ring, different offers may apply. Please check before purchasing.

  • What if my ring fitting is becoming loose or tight after few years?

    We offer lifetime ring resizing service (up to 2 times). However, depending on the design, some rings may not be able to be resized. Please reach our jewelry advisor for more details.

Payment Option

  • What payment methods are available?

    Payment can be made by the following methods. Cash, VISA, MasterCard, AmericanExpress, UnionPay, JCB, NETS, PayNow, Atome, Pace, Shopee Pay, PayPal

  • Can I pay in instalments?

    Yes. Instalment payments are available with OCBC Credit Card, Atome Pay and Pace Pay

  • Can products be refunded?

    When ordering, every details are checked by the customer and our staff. The product is made exclusively for the customer and as such it is non-exchangeable, non-returnable and non-refundable unless the products are Defective products or has workmanship issues.

Change & Cancel Policy

  • Can I make changes after purchase?

    As this is a custom made product, it will be made according to your preferences indicated on the order form. Depending on the progress of the order, we may not be able to accept alterations or charges may apply for the changes. Please consult us in advance.

  • Can I cancel after purchase?

    As all the rings are acustom made product, we are not be able to accept cancellation after the purchase confirmation.

Oversea Customers

  • Does Venus Tears accept orders from overseas?

    Yes. We do accept orders from overseas customers as we have shipped to other countries before, such as the US, UK, Australia, and New Zealand, etc.

  • How does overseas order works?

    For overseas customer, we will confirm all orders via email. After the order is made, we will ship to Singapore from Japan and after inspection, ship to the respective country. Shipping charges applies.

  • Which shipping company do you use?

    We use FedEx. We will provide tracking number and we can add on shipping insuarance when customer requested. The insuarance fee is chargeable.


  • What is platinum?

    Platinum is called the king of precious metals because of its rarity, purity, and eternity. It is resistant to discolouration and tarnishes, making it an ideal choice for a long-lasting bridal ring. Its pure white colour is a perfect match for the diamond in an engagement ring. Platinum is a rare and precious material that makes every day of your life special, even as fashion jewelry.

  • How rare is platinum?

    Platinum's rarity compared to other metals is one of the reasons why platinum rings are so popular. Compared to gold, platinum is produced in smaller quantities and the annual supply is said to be around 1/20 of the gold. Even though the rarity of the metal increases the price of the ring, platinum rings are often chosen for wedding and engagement rings because of the sense of exclusivity.

  • Do diamonds and platinum go well together?

    When choosing an engagement ring, many people choose a ring with a diamond because of its uniqueness. The dignified brilliance of a diamond and the silvery-white colour of platinum is a perfect match. The tenacious nature of platinum also allows small, thin claws to hold the stone firmly in place. That's why diamonds and platinum are considered to be the perfect partner. If you want to choose a ring with a diamond, platinum is the way to go.

  • I am allergic to metals, is platinum safe?

    Platinum is a precious metal to which allergies are relatively rare. Our bridal rings are available in platinum 900 (90% platinum) and platinum 999 (99% platinum), with a palladium and ruthenium alloy that is gentle on the skin. However, as metal allergies vary from person to person, it is advisable to have an allergy test carried out by a specialist.

  • What is the difference between platinum and white gold?

    White gold and platinum are similar looking in appearance. But in fact, Platinum is naturally white whereas gold is mixed with other materials to make it more durable. In order to create a white gold ring, it is mix with alloys and a rhodium plating gives it the popular white sheen. Between the two, white gold is an inexpensive option. This means that while K18 gold rings have a purity of 75%, Platinum has a total of 95%. Platinum is stronger and more durable which makes it more suitable for wedding bands or engagement that is meant to be worn for a long time.

  • How durable is platinum?

    Platinum is resistant to discolouration and tarnishing, so you can go about your daily life without removing your ring as much as possible. It is also chemically stable and highly resistant to perspiration, so it can be worn in hot springs and during sports activities. However, it is advisable to remove the ring if you are carrying heavy objects or playing sports that may cause the ring to be deformed by a strong impact.


  • Which is the most important of the 4C’s?

    Cut: The most important aspect of a diamond that most readily impacts a diamond’s beauty. Look for high levels of brilliance and sparkle and be willing to reduce your spending in other areas like Clarity or Color to ensure an exceptional cut. Color: The second most important aspect to focus on. A diamond should look white or colorless to the naked eye. Ensure the Color does not interfere with white and colored light reflection.

    Clarity: The third most important characteristic on the list. Choose a diamond that is eye-clean. Blemishes and inclusions should not distract from the brilliance or fire of a diamond.

    Carat: Finally. Consider what is important for you and the one you love but remember that brilliance and beauty will outshine mere weight each time. Be open to lowering your Carat weight to ensure you purchase a stunning diamond. With these fundamentals in mind, remember that a diamond is a precious whole, and should be looked at in totality.

  • Will diamond fluorescence make a yellow diamond look whiter?

    Some trade professionals think blue fluorescence enhances a diamond’s appearance, especially diamonds with I to M color grades. Bluish fluorescence can make a faint yellowish diamond appear more colorless in UV light, such as natural daylight. As a result, near colorless to faint yellow diamonds with a strong to medium bluish fluorescence may have a slightly higher per-carat price than similar diamonds that do not fluoresce. The opposite is true for diamonds with higher color grades: diamonds in the D to H color range with a bluish fluorescence are often considered less desirable by the trade.

  • What is diamond fluorescence?

    Fluorescence is the glow you sometimes see when an object emits visible light. Some diamonds fluoresce when they are exposed to ultraviolet (UV) rays from sources like the sun and fluorescent lamps. This can cause them to emit a bluish light or more rarely, a yellow or orange light. Once the UV light source is removed, the diamond stops fluorescing.

  • What is the difference between a certified and non-certified diamond?

    A certified diamond has been evaluated by a third-party lab. It comes with a certificate, whereas a non-certified diamond does not. Certified diamonds can be trusted because a professional gemologist has verified them. With a non-certified diamond, it's hard to know if aspects like the diamond's color and cut quality are what the seller claims them to be.

  • What are the differences between a mined diamond & a lab-grown diamond?

    Mined diamonds are natural diamonds with natural inclusions, that have been mined from the earth after natural occurrences, which make them more valuable. Laboratory-grown diamonds are so-called synthetic laboratory diamonds, which are grown in a highly controlled laboratory environment.