Return and Refund Policy

Thank you for shopping with us! We hope you love your purchase, but if you are not completely satisfied, we’re here to help.

1. Returns

• Eligibility: You may return your jewelry items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Non-Returnable Items: Custom-made or personalized items, as well as items on sale, cannot be returned unless they are defective or damaged.

2. Process

• Initiate a Return: To initiate a return, please contact our customer service team at [insert email] with your order number and the reason for the return.
• Return Shipping: You are responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item.

3. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (if applicable) for items not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

• Eligibility: If you would like to exchange your item for a different size or style, please follow the return process above and place a new order for the desired item.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving the product at [insert email] with your order number and a photo of the item. We will provide instructions for returning the item and processing your refund or replacement.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: [insert email]
• Phone: [insert phone number]
• Address: [insert business address]

Thank you for your understanding, and we appreciate your business!